E-Mail & Chat Support

For the professional use of FLECS we recommend the conclusion of an extended support contract. In this contract, we will answer your questions about app setup, installation and updates, as well as the basic features of FLECS.

What you get

• A personal contact person for your support requests
• Availability via e-mail or chat
• Support during business hours from 9:00 to 17:00 (CET)

Response times

Fatal Error (Error Class 1): 4 hours
Definition: The use of the Contractual Service is no longer possible overall, only to a very limited extent, with considerable delays or other malfunctions.

Medium Error (Error Class 2): 6 hours
Definition: The use of the Contractual Service is limited, but possible with certain restrictions.

Slight Error: Part of the next version of the Software
Definition: All errors that cannot be assigned to another error class.

For this support, we charge a yearly fee of 4.999 EUR. Additional support costs may be incurred based on other FLECS products used.

Of course, you can cancel the contract on a yearly basis. Furthermore, our terms and conditions apply.